Hiring a plumber is often a quick decision for many homeowners. When a plumbing problem occurs, most homeowners will grab a local phone book or search an online directory for the list of available options. Sometimes the decision is an adequate choice, sometimes it is not. If you have ever paid high plumbing prices for work that later proved to be unsatisfactory and required yet another plumbing call, you know the value in making the best choice the first time.
Knowing some simple things to ask before hiring a plumber can save you money and a big headache later.
- Pay attention to the way your call or inquiry is responded to. Is your call answered by someone who seems interested in your problem? Are policies, service fees, or other information explained to you at the time of your call? Does the person taking your inquiry ask you questions about the problem or the severity of the issue? Finally, does the person on the call or responding to your online Request For Service seem to want to help you? If you can’t say “yes” to these questions, then you should keep looking.
- Did your plumber or service technician arrive on time? To some people, this may seem silly. However, if you arrange a window of time for the appointment and your plumber doesn’t arrive, it is within your right as a consumer to keep looking or call another plumber. Now, I don’t mean that if your technician arrives 2 minutes late, you should refuse to let him or her do the work for you. What I do mean, however, if your plumber is supposed to be at your business or residence and they can’t pick up the phone to tell you they are running 30 minutes or more late from another service call, they probably aren’t able to understand complicated plumbing issues well enough to fix your problem anyway. A reputable and customer service oriented plumbing company will contact you or have someone representing the company such as a dispatcher contact to notify you of a problem and allow you to decide how you want to proceed.
- Does your technician greet you at the door and take precautions to ensure the safety and security of your home and family by wearing proper uniform, company identification such as a company marked vehicle and photo identification? Know who you are letting into your home. Many reputable companies will let you know in their advertising that their employees are background checked, drug tested, licensed, and insured so you know that the plumber entering your home is qualified and safe to have in your home and around your loved ones.
- Does the plumber seem comfortable answering your questions? Does he or she seem interested in what measures you may have already taken to correct the problem, if any? Does he pay attention to what you are saying? Unless water is pouring from your walls or ceiling, you don’t want a plumber who is going to charge in like a bull without asking you any questions or providing you with any information first. What about written estimates or up front pricing information. If the plumber charges by the hour, what is the hourly rate? How are partial hours determined? Does the rate include parts? If not, what will those costs be? If the plumbing technician quotes you a rate, such as in the case of contractors who charge by the job, not by the hour, ask if that price includes parts and equipment. What happens to flat rate pricing if they run into problems during the job? Knowing this information up front is a sign of a reputable plumber. You may not like the amount, (who likes to spend good money for less than fun things?) but you should know the amount up front with no hidden charges.
- Lastly, does the plumber make recommendations to you on other possible issues? Does he or she offer you ways to cut costs such as Service Club Memberships, online discounts, or tell you where to look for valuable coupons in order to save you money on your next call? Does he or she let you know how to reach him when he leaves in case of a problem? Many reputable companies will want to put stickers on your water heaters, tag your water supply lines, and/or provide you with magnets or business cards so you can get ahold of them when you need a plumber again. Having this information can be very helpful and can provide you with great peace of mind the next time you need to consider a plumbing professional.
Following these guidelines will ensure that you hire the right plumber for your job. Feel free to shop around if possible. You will quickly see the difference between a bad plumbing company and a bad one. This is why you should contact the best plumber in Rancho Cucamonga.